Service request
Request type
Please fill in the mandatory fields
Type of service required
Commissionning
Troubleshooting
Maintenance
Type of solar shading control system installed in the building
Please select...
animeo IB+
animeo IP/io
animeo KNX
animeo Soliris
animeo Solo
animeo IP/RS485
Other
How many motors are connected to the system ?
Type(s) of solar shading installed (e.g. zip screen, awning etc.)
Solar shading brand / manufacturer
Contact Information
First Name
Last Name
Phone
E-mail
Company Name
Are you the contact on site for the visit?
Yes
No
Secondary Contact Information
First Name
Last Name
Phone
E-mail
Project Information
Project Name
Somfy Project Number
If you don't have the Somfy Project Reference, please contact Somfy team on 0113 391 3021
From Monday to Friday 8.00am to 17.00pm or by email to projects.uk@somfy.com
Location Information
Street
City
Postal Code
Country
Please select...
Netherlands
Norway
Denmark
England
Belgium
Sweden
Additional information about the location or the installation
Installation Information
These requirements are mandatory
Please note that if not all the mandatory requirements are completed, we will not be able to provide the service requested.
In this case you still might be charged for the planned service visit.
Please make sure the following is executed before sending your request.
Mandatory requirements
Building controller and motor-/sub- controllers are mounted, wired according to the provided wiring diagram and connected to the mains
The ID codes (for IB+) or IP adresses (for IP/io and IP/RS485) of the mouted controllers (and the location of the motors, if applicable) are noted on the floor plans
Solar shading mounted and connected to the controllers in accordance with the provided wiring diagram
If you have a question regarding the list above, you can contact your Somfy team on +3454334443
From Monday to Friday 8.00am to 17.00pm or by email to projects.uk@somfy.com
Recommended requirements
For the commissionning of your system animeo IB+
Is the system checked with the wizzard function on the TouchBuco?
Yes
No
We recommend you to verify the following points before our visit :
Weather station (inc. mast and sensor box, if applicable) mounted, connected and pointed to the North
Weather station powered correctly (24V DC)
Window cleaning switch (if present) is mounted and connected
Personal controls (wall switches, remotes) tested and work correctly
Remote Service Module present and connected
Yes
No
Maximum wind speed per solar shading type determined and available
Recommended requirements
For the commissionning of your system animeo IP/io
We recommend you to verify the following points before our visit :
Weather station (inc. mast and sensor box, if applicable) mounted, connected and pointed to the North
Weather station powered correctly (24V DC)
Window cleaning switch (if present) is mounted and connected
Transceivers are mounted using the provided brackets and connected with the provided USB cable
Local switches or remotes are NOT mounted or connected to the solar shadings
One remote programmed with all the solar shadings is present during commissioning
Remote Service Module present and connected
Yes
No
Maximum wind speed per solar shading type determined and available
Recommended requirements
For the commissionning of your system animeo KNX
We recommend you to verify the following points before our visit :
Weather station (inc. mast and sensor box, if applicable) mounted, connected and pointed to the North
Weather station powered correctly (24V DC)
Window cleaning switch (if present) is mounted and connected
Transceivers are mounted using the provided brackets and connected with the provided USB cable
Local switches or remotes are NOT mounted or connected to the solar shadings
One remote programmed with all the solar shadings is present during commissioning
KNX Bus-line is connected and powered
Remote Service Module present and connected
Yes
No
Maximum wind speed per solar shading type determined and available
Recommended requirements
For the commissionning of your system animeo Soliris
We recommend you to verify the following points before our visit :
Weather station (inc. mast and sensor box, if applicable) mounted, connected and pointed to the North
Weather station powered correctly (24V DC)
Window cleaning switch (if present) is mounted and connected
Personal controls (wall switches, remotes) tested and work correctly
Maximum wind speed per solar shading type determined and available
Recommended requirements
For the commissionning of your system animeo Solo
We recommend you to verify the following points before our visit :
Weather station (inc. mast and sensor box, if applicable) mounted, connected and pointed to the North
Weather station powered correctly (24V DC)
Window cleaning switch (if present) is mounted and connected
Personal controls (wall switches, remotes) tested and work correctly
Maximum wind speed per solar shading type determined and available
Recommended requirements
For the commissionning of your system Animeo ip/RS485
We recommend you to verify the following points before our visit :
Sensors are mounted and connected
Window cleaning switch (if present) is mounted and connected
Solar shading and building/sub controllers are powered
End limits of the solar shading are set by the setting tool
Settings of the BMS interface
Please describe the issue :
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